Privacy Policy
This Privacy Policy explains how The Furniture Makers Club collects, uses and protects your personal information.
Who we are
Business name: The Furniture Makers Club Limited
Trading name: The Furniture Makers Club
Contact email: info@thefurnituremakersclub.com
Website: https://thefurnituremakersclub.com/
What information we collect
We may collect personal information when you:
Place an order
Complete a contact form
Ask for a quote
Contact us by email or social media
Sign up to marketing updates
Leave a review
Visit our website
The information we collect may include:
Name
Email address
Phone number
Delivery address
Billing address
Order details
Payment confirmation details
Product measurements
Finish preferences
Delivery postcode
Messages sent to us
Website usage information
We do not store full card payment details ourselves.
How we use your information
We use your information to:
Process orders
Arrange delivery or collection
Respond to enquiries
Provide quotes
Create custom products
Send order updates
Handle returns or damaged item queries
Improve our website and products
Request or manage reviews
Keep business records
Meet legal and tax obligations
Payment information
Payments are processed securely through our website payment providers.
We do not receive or store your full payment card details.
Sharing your information
We may share your information with trusted service providers where needed to run the business.
This may include:
Website platform providers
Payment processors
Delivery companies
Email providers
Accounting or bookkeeping services
Analytics tools
Legal or professional advisers where required
We only share information where necessary.
Marketing
We may send marketing emails if you have chosen to receive them or where we are allowed to contact you about similar products and services.
You can unsubscribe or ask us to stop contacting you at any time.
Cookies and analytics
Our website may use cookies and similar technologies to help the website work, improve performance, understand website traffic and support marketing.
Some cookies are necessary for the website and checkout to function.
Non-essential cookies may be used for analytics or marketing where consent is required.
You can manage cookie preferences through your browser settings or any cookie settings tool provided on the website.
How long we keep your information
We keep personal information only for as long as needed.
Order and transaction records may be kept for accounting, tax and legal purposes.
Enquiry information may be kept for a reasonable period so we can respond to your request and keep a record of the conversation.
Your rights
You have rights over your personal information.
These may include the right to:
Ask what information we hold about you
Ask us to correct inaccurate information
Ask us to delete information where appropriate
Ask us to restrict or object to certain uses of your information
Withdraw consent where consent is the reason we use your data
To make a request, please contact us using the details on this page.
Keeping your information safe
We take reasonable steps to protect your personal information and keep it secure.
Complaints
If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.
You can also contact the Information Commissioner’s Office at https://ico.org.uk/
Updates to this policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
Last updated: July 2026